Our Comprehensive Wellness Program

We believe addressing the whole person is the key to Quality of Life. Therefore, the following 7 dimensions of wellness are our important guiding principles:

• Physical: Choosing to live a healthy, active lifestyle
• Spiritual: Living with meaning and purpose
• Social: Having daily interactions with others
• Emotional: Being aware of and accepting feelings
• Intellectual: Engaging in creative pursuits
• Vocational: Expressing yourself through talents and passion
• Environmental: Respecting and caring for our surroundings

We Strive to Improve the Resident Quality of Life

• Our community life is enriched through an array of well-rounded and multi-dimensional programming
• Programs are driven by person-centered preferences
• Our programs are developed through evidenced based research

Our Primary Focus

• Improve cognition
• Decrease pain
• Reduce falls
• Reduce symptoms of depression

Improving Resident Safety Through Development of High-Performing Teams

TeamSTEPPS is an evidence-based teamwork system aimed at optimizing patient outcomes by improving communication and team skills among health care professionals. TeamSTEPSS includes comprehensive, ready-to-use materials and training curriculum to successfully integrate teamwork principles into any health care delivery system.

Team Competency Outcomes

Knowledge

• Shared Mental Model

Attitudes

• Mutual Trust
• Team Orientation

Performance

• Adaptability
• Accuracy
• Productivity
• Efficiency
• Safety

What contributes to a team’s performance and outcomes?

• Leadership
• Communication
• Customer Service Rounds
• Team Support
• Team Situational Awareness

Target Groups

Employees

• Individual & Team Professional Development
• Enhance Communication
• Share information in a timely manner
• Develop high-performing teams

Residents & Family Members

• • Enhance Resident Safety
  • Improve Clinical Outcomes
  • Communicate Progress & Impact

  We value providing our residents and patients with a quality living experience as a member of our health care family. We know that high-performing teams communicate well together, enjoy their work, help one another when needed and are engage while delivering personalized, quality care to our residents.

At Woodlyn Heights Senior Living, we are committed to ensuring our patients are engaged and prepared to succeed when they leave our community. We have integrated a state-of-the art solution called Engage that allows our staff to easily track the progress of each patient, provides management intelligence to our team, and ensures each patient has the tools, resources, and support necessary to self-manage at home.
While providing the highest quality of clinical care is always forefront, we recognize that the ability to self-manage after discharge is dependent upon several key factors:

We actively engage the patient and the family early in the stay.

• Preparation for transition begins at admission.
• The engaged patient takes an active role in their recovery process.

We learn as much as possible about the patient, their prior living situation, and their expectations.

• • Having a clear understanding of the expectations of the patient and the family paves the way for productive communication.

Closing expectation gaps to the greatest extent possible sets the stage for successful transitions.

We listen to our patients ‘In the Moment’.

• • We use ‘In the Moment’ conversations during the course of each stay to listen to our patients while they are with us.
  • Their feedback gives us the opportunity to address any issues immediately so that by the time they leave us they feel well prepared to self-manage.

We provide each patient with timely, relevant education.

• • • Providing relevant education is a cornerstone for successful patient outcomes.
    • Engage’s Accelerated Patient Learning provides customized, patient-centered education paths.

Upon discharge, each patient receives a customized, comprehensive set of transition instructions for managing their care.

• • • The transition (discharge) plan is written for the patient and outlines a clear program to help them or their family members manage their care.
    • Patients are encouraged to take the transition plan with them to follow-up appointments with health care professionals following them after discharge.

Active, ongoing post-transition follow-up with each patient is a priority.

• • We understand that follow-up after discharge is critical to our patient’s ability to successfully manage their own care.
  • We are able to connect with patients actively and provide early intervention on issues that may lead to readmission through Engage’s Continuum Manager.

Providing the best care possible!

Our experienced team has been committed to quality improvement through innovation and alignment with our core mission. Listening and responding to the needs of our tenants and families is imperative to maintaining our commitment to quality care. One area of ongoing concern in healthcare is medication management—specifically medication errors, overuse, and thorough, quality review.

In response to this need we’ve come together with pharmacy experts utilizing an affiliate organization to meet our needs. PCA Pharmacy will provide extensive benefits, with pharmacy services tailored to our processes, allowing Accura HealthCare’s managed and owned properties to provide you the best care possible.

We understand that the 360 approach to healthcare is crucial for the best care delivery possible.

Lake Andes Senior Living provides care for individuals when staying at home is no longer possible. We provide a person centered environment to meet the needs of those who choose to call Sterling Park home. In addition to rehabilitation services, we take the worry and stress out of daily living with the following benefits. We know that each person is unique, and we want to help meet the individual goals and needs of our residents.

We Provide:

Q. What factors should be considered when choosing a skilled nursing and rehabilitation community?
A. It is important to select a community and team of care providers that can offer the appropriate care that you or your loved one requires. Not all communities offer the same medical services. If your care plan will call for wound care treatment or physical therapy, as examples, you will want to select a community that offers access to these programs, on-site. It is important that you also select a community that feels like the right fit for you or your loved one. Take some time to visit the communities you are considering. Take a tour and meet with the staff. Choose the one that can best accommodate your medical needs, but also feels comfortable and can serve as a true home away from home.

Q. What is a plan of care?
A. A plan of care identifies the specific steps that will be taken to treat and care for a patient. Plans are individualized and based treatment that will achieve the best possible outcomes for you or your loved one. Physicians and other members of your clinical care team will work collaboratively to develop a plan of care, with input from you and your family members.

Q. What is the average length of stay for short-term rehabilitation patients?
A. Every patient is unique and so is their length of stay. Your physician will give the best recommendations to get you or your loved one back on their feet as quickly as possible.

Q. Are utilities, phone, internet, and cable included?
A. Yes, most are included. Our Transitional Care guests receive all utilities, cable, internet, and phone as a part of their daily rate. For our Long Term Care residents, all utilities, cable, and internet are included; phone services are available for an optional fee.

Q. Is Medical Assistance available if there is not enough insurance coverage to pay for a stay?
A. If you are qualified through the State of Minnesota, yes. If you are unsure whether or not you qualify, contact your insurance carrier or ask us to help you determine your eligibility.

Q. Are community tours offered?
A. Yes! We feel that tours are the best way for you and your family to learn about who we are, what we do, and how we do it. Visiting with us will give you a great opportunity to see our community, meet our staff, and learn what life will be like if you choose us for your short-stay or long-term care needs.

Q. Can an existing family doctor be the attending physician during a stay?
A. Yes, but we would need verification that the physician agrees to follow you while you stay in our community.